Flora: Early-stage founders prioritizing self-service are hiding from customers
Brad Flora · Startup Experts Discuss Doing Things That Don't Scale · Y Combinator · May 30, 2024 · at 13:00
YC Group Partner Brad Flora critiques early-stage startup founders who build automated self-service flows instead of speaking directly with customers.
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“When we see people, oh, like let's jump to self-service early on. It's, in some ways you wonder like, oh, they're, they want to hide behind their computers versus going out and talking to their customers and really grappling with their problems and their pain.”
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