Des Traynor

10 statements across 1 episodes · 1 bullish · 2 bearish · 1 people on the record · first statement Dec 13, 2017 by Des Traynor · said 1 times in 1 episodes since 2018 · across every show →

On the record as a speaker too: Des Traynor's record, appearances and statements → this page counts the times other people say the name.

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Everything said about Des Traynor, oldest first

Dec 13, 2017
Insight
Startups building products to solve small, rare problems never succeed
“The next piece I would say to people is like, you have to find, you know, be really wary of solving a small, rare problem. You can solve a big problem. You can solve a rare problem. Sorry, you can solve a small problem, fine. A rare problem, fine. But small an…”
Des Traynor Dec 13, 2017 ▶ 41:29 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 neutral
Assertion Supported
Des Traynor wrote roughly 93 of Intercom's first 100 blog posts
“I wrote, I think I wrote 93 of the first 100 posts.”
Des Traynor Dec 13, 2017 ▶ 6:38 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 negative
Insight
Hiring one misaligned manager creates entire misaligned departments
“If you hire one person who's not on the same page, and you let them hire people, they're gonna hire more people who aren't on the same page. And next thing, you have whole wings of the company working against you in bad ways.”
Des Traynor Dec 13, 2017 ▶ 30:00 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017
Insight
High-touch founder onboarding requires charging more than nine dollars a month
“If you're going to spend 30 minutes talking to every single customer who needs to install, and you've no bigger picture as to how you're not going to be necessary, you need to be charging more than nine dollars a month.”
Des Traynor Dec 13, 2017 ▶ 44:38 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 positive
Insight
Product, marketing, code, and design are renderings of one core idea
“Product and marketing and code and design are all like, they're all renderings of the same core idea.”
Des Traynor Dec 13, 2017 ▶ 25:15 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 neutral
Insight
Specific brand names limit expansion; ambiguous brand names hurt conversion
“It's hard to expand a brand that has a high degree of specificity. It's hard to convert a brand that has a high degree of ambiguity.”
Des Traynor Dec 13, 2017 ▶ 53:20 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 neutral
Insight
Marketing organization structures lack standard playbooks and vary across companies
“I've talked to maybe 50 different VPs of marketing at this point about how their marketing org is structured, and they're all different. Like, very, like, not just different as an, ooh, you put one person in, but like, substantively different. Like, even like,…”
Des Traynor Dec 13, 2017 ▶ 12:37 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017 negative
Insight
Engineering-driven paid search rarely works as a deterministic growth engine
“The engineer's approach to marketing is, like, We're going to hire a marketer, and they're going to find the keywords that are CAC LTV positive. That is, the customer acquisition cost is less than the LTV, and we're going to dump all of our fifty million dolla…”
Des Traynor Dec 13, 2017 ▶ 14:07 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017
Insight
Companies cannot sell a solution until customers have bought the problem
“You can't sell somebody on the solution until they've bought the problem.”
Des Traynor Dec 13, 2017 ▶ 23:21 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
Dec 13, 2017
Insight
Relying strictly on attributable marketing causes overall growth to suffer
“In general, the marketing world is one where you move from like, This is really hard to attribute, and it costs a lot of money down to, like, hey, we spent seven cent and it kicked ass, right? But that whole thing is a spectrum, and you have to be willing to d…”
Des Traynor Dec 13, 2017 ▶ 21:04 Be Wary of Solving a Small, Rare Problem - Des Traynor of Intercom · Y Combinator
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