customer support
2 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement May 22, 2019 by Vidit Aatrey · across every show →
Everything said about customer support, oldest first
May 22, 2019 negative
Endlessly scaling customer support indicates underlying product flaws
“If, for example, if you keep scaling customer support, if you need customer support, that means there's something wrong with the product, right? So you have to go back to the drawing board and understand why are people calling me, right? And then you start opt…”