Disclosure certainty 4/5 debate potential 3/5

Saxena prioritizes BetterCommerce employees over customers in his business philosophy

Vikram Saxena · Golf at 5:30am in the Dark Changed Everything About How He Runs His Company · Mar 22, 2024 · at 30:57

Vikram Saxena, founder and CEO of BetterCommerce, describes his operating philosophy regarding company culture and defending staff.

0:00 / 0:08exact quote · 8.1s
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“Customers are always very important. But the people that work with you, I put them at a higher, you know, pedestal.”

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More from Vikram Saxena

Assertion Not checkable as stated
Vikram Saxena: BetterCommerce runs a flat system at over 100 employees
“And now we are more than a hundred people and the system still runs and it runs beautifully.”
Vikram Saxena Mar 22, 2024 ▶ 15:30 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
Disclosure
CEO Saxena still codes for 100-employee BetterCommerce for personal joy
“Even today, you know, a lot of people say you are the CEO and the founder of the company. You have a hundred people working under you. Why do you still have to code? You shouldn't be coding. I said, no, I draw joy out of it. It's not out of compulsion. It's my…”
Vikram Saxena Mar 22, 2024 ▶ 13:27 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
Insight
Saxena: The hardest part of leadership is always being the bad guy
“I think running any company, the hardest thing is you are always the bad guy, even in front of customers, in front of your staff.”
Vikram Saxena Mar 22, 2024 ▶ 33:13 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
Disclosure
Saxena will consider selling BetterCommerce once it reaches 30 to 50 customers
“I want to build it to a good state, potentially sell it to about 40, 50 customers. And that's when I would start considering, or maybe more than 30 customers, I would start considering doing that.”
Vikram Saxena Mar 22, 2024 ▶ 18:05 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
Prediction Not checkable as stated
Saxena: BetterCommerce will reach profitability in 2024
“We'll get to profitability as well this year.”
Vikram Saxena Mar 22, 2024 ▶ 19:11 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
Disclosure
Saxena plans to achieve complete financial independence within 5-6 years
“And my goal is next five to six years, I'm going to get money out of my equation completely”
Vikram Saxena Mar 22, 2024 ▶ 13:22 Golf at 5:30am in the Dark Changed Everything About How He Runs His Company
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