“Most exit interviews I found have not been recorded just because it makes the other person feel a lot more comfortable not having recorded. But again, it's not our history. Our team has preferred not to, but we take notes of it. Well, we haven't like video recorded the calls. The hypothesis there is that people are just gonna be a lot more honest when they don't see a recording blinking button next to them.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
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More from Davis Nguyen
Insight
Nguyen: Third-party interviewers yield deeper exit interview feedback than direct managers
“What I find is that if you find someone who is removed away from the process, who's a lot more objective, that you get answers that go a little bit more in depth, because again, imagine that you're leaving because your manager is just a bad manager. You're not…”
Davis NguyenOct 18, 2022▶ 14:32Why Your Superstar Already Has One Foot Out the Door
Disclosure
Nguyen: Use multi-month trial periods to test employees before formal promotions
“And so one of the things that we do at our company now that we learn from that is we do what are called trial periods. So before someone actually assumes the role, it takes it on full time. We let them assume the role. It's like, well, look, we're not going to…”
Davis NguyenOct 18, 2022▶ 24:01Why Your Superstar Already Has One Foot Out the Door
Insight
Nguyen: Exit interviews should only be conducted for voluntary employee departures
“So I would still use the exit interviews for the voluntary leaving versus the ones that are, you're forcing out. Cause that's a different reason for why they're leaving.”
Davis NguyenOct 18, 2022▶ 36:53Why Your Superstar Already Has One Foot Out the Door
Insight
Nguyen: Failing to train employees for future external roles harms present performance
“If you don't invest in making sure that they're ready for the next role, whatever it is, then you're basically not getting the best version of them when they are with you.”
Davis NguyenOct 18, 2022▶ 39:56Why Your Superstar Already Has One Foot Out the Door
Insight
Nguyen: Exit interviews only require asking about timelines, motivations, and retention factors
“You can ask three simple questions to start with. If you don't want to plan, it's like, when did you start about leaving? What's motivating you to leave? And what would you convince you to stay? Those three questions will help you get started with just a basic…”
Davis NguyenOct 18, 2022▶ 29:49Why Your Superstar Already Has One Foot Out the Door
Disclosure
Nguyen: Ask new hires about their ultimate career goals during onboarding
“It's one of the onboarding questions that we always ask people to when they onboard is, what's your dream career after my consulting offer?”
Davis NguyenOct 18, 2022▶ 39:43Why Your Superstar Already Has One Foot Out the Door
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