Playbook UX
8 statements across 1 episodes · 2 bullish · 0 bearish · 1 people on the record · first statement Oct 12, 2021 by Lindsay Allard · across every show →
Everything said about Playbook UX, oldest first
Oct 12, 2021
Users care about broken workflows, not minor UI styling inconsistencies
“The user does not most of the time really care, to be honest. Like we've put it in front of so many people and they're like, oh yeah, I didn't really notice that. But they do notice when they can't figure out, when they got frustrated.”
Oct 12, 2021
Repeated specific questions unlock deeper usability test feedback
“If you just ask, like spend a few minutes on this website, people are gonna be like, okay, it looks good. You know, Keep asking in different ways, and then you'll get people to kind of open up and say more and give like really interesting feedback that way.”
Oct 12, 2021 positive
Usability feedback usually requires small tweaks rather than major overhauls
“I've realized it's always the little stuff, and that's the best part about this type of feedback. It's just, I need a header here, or a label needs to be a little bit more clear, or I need to learn more button here because people just wanted to know a little b…”
Oct 12, 2021
Asking users if they like a product invites polite false positives
“You're not like, hey, here's a product. Do you like it? Because then when you ask that question, it leads people to say, yeah, okay. They don't want to hurt your feelings, right? They don't want to say, no, I hate it. So you want to understand, like, is this a…”
Oct 12, 2021 positive
PlaybookUX pivoted its target customer from PMs to UX researchers
“When we first started out at Playbook UX, we thought our hypothesis was we were going to sell to product managers, but then we really started interviewing UX researchers saying a lot of them using our platform. And we're like, oh no, no, no. These are the peop…”
Oct 12, 2021
Explicitly priming shy users unlocks critical, unfiltered feedback
“If people are kind of on the more shy end or they just don't feel comfortable giving like negative feedback, you can write things like, Hey, it's okay. We want to hear what you have to say, your unfiltered thoughts, your unfiltered opinions. This is how we're …”
Oct 12, 2021 neutral
Companies split between preferring naive and experienced product testers
“Some companies don't want people who are like doing it all the time. They want person who's not trained, you know, knows exactly how to give tests and give feedback perfectly. But some companies want those people who are like really trained because they know w…”
Oct 12, 2021
Founders resist user feedback due to fear of negative reactions
“One thing I always see is a lot of startups resistant to getting user feedback, customer feedback, even though people preach it all the time, like get user feedback, put it in front of users. And I think it's always been, you know, oh, that's, why don't they w…”