The Ledger
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Americans will receive over 40 billion customer surveys in 2019
“Like, you know, Americans this year will get over forty billion surveys and they all look like you're taking the SAT test.”
The enterprise feedback management industry is valued in the tens of billions
“I'm in a space called enterprise feedback management, EFM. And there are many companies that do this and it's a, an, Industry that is valued in the, you know, many tens of billions of dollars.”
Max Israel receives private equity or M&A inquiries every single week
“For the last two years, I've got a call from either a private equity fund or an M&A shop every single week, and I take them seriously.”
Customerville's average enterprise client pays roughly $250,000 annually
“No, probably a quarter million a year as an average client.”
Customerville serves between 50 and 100 enterprise customers globally
“So we keep those cards pretty close to the vest, but it's a number kind of, you know, between 50 and a hundred you know, globally.”
Customerville is growing revenue between 50% and 100% year over year
“And then I would say about two years ago we started growing between 50 and a hundred percent a And today we're still at that kind of number.”
Customerville aims to keep annual customer attrition at or below 10%
“We try and keep that at or below 10% because companies.”
Customerville operates with under 40 employees and only two salespeople
“So we're under about 40 people, but really there, I only have two sales people, one in the U S one in Europe and I pitch in with that.”
Customerville spent up to $400,000 annually on Google AdWords inbound marketing
“We kind of started out spending 50 to a 100,000 a year and then got up to the point where we were spending between three and 400,000 dollars a year on AdWords and related costs to drive an inbound marketing campaign.”