The Ledger
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Gerrie: E-commerce return rates reach 25% in UK, 70% in Germany
“In somewhere like the UK that rates about 25% in Germany, There might be 70% returns rate,”
Gerrie: E-commerce shoppers now routinely buy six items and return four
“Customer expectation has changed over the last few years from what was normal to maybe return a couple of items. Now it's normal to buy five or six items and return three or four.”
Gerrie: Maersk has invested in ZigZag and joined its board
“So Maersk have invested in in Zigzag and also joined, joined the board as well.”
Gerrie: ZigZag works with Topshop, Selfridges, Superdry, Gant
“And we're working with a number of different both national and international retailers like Topshop, Selfridges, Superdry, Gantt.”
Gerrie: 30% of ZigZag revenue is recurring SaaS subscriptions
“The majority of our revenue is in transaction fees as we're growing every month with the more fees that we do. But about 30% of what we do is recurring.”
Gerrie: ZigZag is totally asset-light with zero warehouses or vehicles
“We're totally asset light. So we don't own any vehicles. We don't own any warehouses. We're not a carrier.”
Gerrie: ZigZag uses under five sales reps, relying on carrier resellers
“So, we've got less than five sales reps, so we are quite light in, in that respect, and we work with partners, so, so we'll, we'll plug into somebody like DHL or Skynet, for instance, various large carriers. And leverage our technology and allow our partners t…”
Gerrie: ZigZag retailers onboard in an hour to two weeks
“Technical onboarding takes anything from an hour to a couple of weeks, depending on the size of the retailer. So it can be very quick to get a retailer live and they're transactional within the first month.”
Gerrie: ZigZag revenue peaks a month after Black Friday
“Black Friday, obviously we will get the peak of Black Friday a month later because that's when people are returning.”
Gerrie: Fashion has highest return rate in retail
“Fashion has the highest returns. Percentage of all types of retail.”