Teshima: Nudge.ai never inspects email or calendar contents
Paul Teshima · 1143 Eloqua Founders Launch New Relationship Tool, $600k ARR first 5 Months, $7m Raised · Sep 10, 2018 · at 5:08
Paul Teshima, CEO of Nudge.ai, explains the company's privacy architecture to Nathan Latka regarding handling personal or confidential workplace communications.
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“Well, first thing we never look at the contents of anything that is sent. The contents or the of the calendar or the email. So we're only going to know names and we're going to know the back and forth time and date.”
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More from Paul Teshima
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“I don't think they ever come with that objection. They actually want to be part of the second one. So they're actually looking as an opportunity to de-risk another investment with entrepreneurs who've done it before.”
Teshima: Scaling SaaS businesses must keep monthly gross MRR churn under 1.5%
“Oh, I mean, I always think you got to be under 1.5% of total MRR churn per month as you start to scale. That's the benchmark we use at Eloqua that held us true. And then you always look at a net retention on top of that.”
Teshima: Net retention metrics can dangerously obscure customer churn
“Net is a great way to hide both. But expansion, you could be expanding on three accounts that are big and then losing a whole bunch of small ones and it tells you something about the business still. So you need to look at them separately.”