Steve Sims, founder of luxury concierge firm Bluefish, explains his strict client vetting philosophy and why he turns away high-paying difficult clients.
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“If I can stop the a-holes at the door, I've negated 99% of my problems.”
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Sims: Owing favors is much more expensive than paying for them
“Even if someone does me a favor, I never take a favor. Favors become back far more expensive over the longterm.”
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“People at that level never ever want to think they've been sold. You tell them, you contact them and go, Hey, spend 30 seconds with me. I want to tell you this story. I want to tell you this emotions coming across to me from a phone with my client. And I want …”
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AssertionNot checkable as stated
Sims rented Florence's Accademia Gallery and hired Andrea Bocelli
“I took over the Academia Museum in Florence because a client wanted an exclusive Italian restaurant, and then I had Andrea Bocelli come in and serenade him.”
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