TrustKeith eliminated its Customer Success Manager role by restructuring delivery teams
Rory Codrington · How we pivoted our customer experience map to hit 80% Gross Margin · Jun 22, 2023 · at 12:29
Rory Codrington, founder of compliance SaaS TrustKeith, explains how the company restructured customer operations to remove delivery bottlenecks and improve gross margins.
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“So we did a team restructure, and we've now got this kind of pod format here with the senior privacy manager, two DPOs, and two privacy associates. And by streamlining that, we've got rid of the customer success manager role.”
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