Rory Codrington
3 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jun 22, 2023 by Rory Codrington · across every show →
On the record as a speaker too: Rory Codrington's record, appearances and statements → this page counts the times other people say the name.
Everything said about Rory Codrington, oldest first
Jun 22, 2023 positive
Codrington: Monthly customer check-ins drove significant March 2023 NPS jump
“By having that protected time, The customer, you know, did their stuff. We always had that check-in point, and really as a result of that, they were making better progress. It was a more efficient use of our team's time, so we weren't having to chase. It was j…”
Jun 22, 2023 neutral
TrustKeith prioritizes operational efficiency over chasing unicorn-scale growth
“I'm not expecting us to have some, like, unicorn growth, and that to be the exciting metric of the business. I see something like the efficiencies, which we have so much more control over, as ultimately a really good piece of value that we can build in the bus…”
Jun 22, 2023
TrustKeith eliminated its Customer Success Manager role by restructuring delivery teams
“So we did a team restructure, and we've now got this kind of pod format here with the senior privacy manager, two DPOs, and two privacy associates. And by streamlining that, we've got rid of the customer success manager role.”