TrustKeith

“Particularly, I think that the big moment is that kind of handover from sales to customer success. That's where we found a lot of bottlenecks that we've been solving that has made an impact on our Gross margin as well.”

“By having that protected time, The customer, you know, did their stuff. We always had that check-in point, and really as a result of that, they were making better progress. It was a more efficient use of our team's time, so we weren't having to chase. It was j…”

“Putting goals on an annual basis, and we're tracking on a monthly, so you can see our actuals were above where we wanted to be and we're on track to that golden 80%.”

“To give you context, our average customer value is around, so, 23,000 dollars per year.”

“We are, as of this quarter, we're north of a million dollars of annual recurring revenue.”

“So when we come back to the swim lane sort of, ah, experience map that we've got already, we can actually go in there and start attributing cost to each stage of these as well. So we can get real granular around what are the expensive parts to it, and particul…”

“I'm not expecting us to have some, like, unicorn growth, and that to be the exciting metric of the business. I see something like the efficiencies, which we have so much more control over, as ultimately a really good piece of value that we can build in the bus…”

“So we did a team restructure, and we've now got this kind of pod format here with the senior privacy manager, two DPOs, and two privacy associates. And by streamlining that, we've got rid of the customer success manager role.”