Assertion certainty 4/5 debate potential 1/5

Shojaee: PureChat has over 4,000 paying customers

Hamid Shojaee · 988 Livechat on Website Wars · Apr 8, 2018 · at 5:31

Hamid Shojaee is the CEO of PureChat, discussing the company's pricing model and subscriber base.

0:00 / 0:02exact quote · 2.6s

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“So we actually have over 4000 paying customers right now.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

The claim, plainly

PureChat currently has over 4,000 paying customers.

a quote alone can be ambiguous, so this restates it with the references and context of the conversation around it resolved. AI-written; the tape below the player is the source.

How this resolves

Verification couldn't pin this to a public evidence class, so it stays on the record with its date, unassessed rather than guessed.

not yet assessed: in the resolution queue (grounded fact checks run in waves; this one's next)

Mentioned

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More from Hamid Shojaee

Assertion Not checkable as stated

PureChat doubled user growth after shifting to a mostly free model

“So we went to this sort of mostly free live chat model about three months ago and we've doubled the rate of growth as a result of that.”

Hamid Shojaee Apr 8, 2018 ▶ 7:59 988 Livechat on Website Wars

Assertion Not checkable as stated

Shojaee: PureChat reached breakeven with $1.3M in ARR

“And we basically for all practical purposes, we're at breakeven point right now. And we're about 1.3 million in revenues right now.”

Hamid Shojaee Apr 8, 2018 ▶ 4:39 988 Livechat on Website Wars

Assertion Not checkable as stated

Shojaee: PureChat is growing revenue about 70% year over year

“We are up about 70% year over year.”

Hamid Shojaee Apr 8, 2018 ▶ 8:27 988 Livechat on Website Wars

Assertion Not checkable as stated

PureChat reports 3.8% to 4% monthly churn on paid accounts

“We have about 3.8, just around four percent attrition rate. So a monthly.”

Hamid Shojaee Apr 8, 2018 ▶ 10:45 988 Livechat on Website Wars

Assertion Not checkable as stated

PureChat customer LTV is slightly over $2,000

“That's about like 2000 dollars, a little over 2000 dollars is what where we're at like right now.”

Hamid Shojaee Apr 8, 2018 ▶ 11:20 988 Livechat on Website Wars

Disclosure

PureChat spends $600 to $700 to acquire a $99/month customer

“We're willing to spend as much as a third of the lifetime value. So about, you know, six, 700 dollars on average to acquire a paying customer at the 99 dollar per month rate.”

Hamid Shojaee Apr 8, 2018 ▶ 11:37 988 Livechat on Website Wars

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