Assertion certainty 4/5 debate potential 1/5

Shojaee: PureChat is growing revenue about 70% year over year

Hamid Shojaee · 988 Livechat on Website Wars · Apr 8, 2018 · at 8:27

PureChat CEO Hamid Shojaee breaks down the company's financial growth metrics in an interview with Nathan Latka.

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“We are up about 70% year over year.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Hamid Shojaee

Assertion Not checkable as stated
PureChat doubled user growth after shifting to a mostly free model
“So we went to this sort of mostly free live chat model about three months ago and we've doubled the rate of growth as a result of that.”
Hamid Shojaee Apr 8, 2018 ▶ 7:59 988 Livechat on Website Wars
Assertion Not checkable as stated
Shojaee: PureChat reached breakeven with $1.3M in ARR
“And we basically for all practical purposes, we're at breakeven point right now. And we're about 1.3 million in revenues right now.”
Hamid Shojaee Apr 8, 2018 ▶ 4:39 988 Livechat on Website Wars
Assertion Not checkable as stated
Shojaee: PureChat has over 4,000 paying customers
“So we actually have over 4000 paying customers right now.”
Hamid Shojaee Apr 8, 2018 ▶ 5:31 988 Livechat on Website Wars
Assertion Not checkable as stated
PureChat reports 3.8% to 4% monthly churn on paid accounts
“We have about 3.8, just around four percent attrition rate. So a monthly.”
Hamid Shojaee Apr 8, 2018 ▶ 10:45 988 Livechat on Website Wars
Assertion Not checkable as stated
PureChat customer LTV is slightly over $2,000
“That's about like 2000 dollars, a little over 2000 dollars is what where we're at like right now.”
Hamid Shojaee Apr 8, 2018 ▶ 11:20 988 Livechat on Website Wars
Disclosure
PureChat spends $600 to $700 to acquire a $99/month customer
“We're willing to spend as much as a third of the lifetime value. So about, you know, six, 700 dollars on average to acquire a paying customer at the 99 dollar per month rate.”
Hamid Shojaee Apr 8, 2018 ▶ 11:37 988 Livechat on Website Wars
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