TeamSupport lost one of its top-10 customers
Grant Stannis · How TeamSupport Reached $10M–$25M ARR With 1,000 Customers | Grant Stanis · Mar 18, 2026 · at 8:14
Grant Stanis, CEO of TeamSupport, recounts the most difficult disclosure he had to present to board backer Level Equity.
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“Yeah, I mean, we lost probably what would have been one of our, you know, it was a top 10 customer of ours, right?”
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TeamSupport's largest customer pays a low seven-figure annual contract
“It is a seven figured, low seven figure deal is what they're paying us.”
TeamSupport's ARR is between $10M and $25M
“We are north of that. Yeah. We don't really, you know, being a private equity backed company, we don't really disclose all of our metrics, but what I can tell you is, is that that is, let's say that we're less than 25, way more than 10.”
TeamSupport avoids debt and outside capital to fund growth
“One of the things you'll hear about my story, and I'm very different than sort of some founders is I'm a firm believer in profitable growth. And so we don't take on, you know, debt or capital to go raise, to go drive, you know incremental growth in the busines…”
Executives struggle with PE boards by hiding bad news
“That is something where people like really struggle with the PEs. They're going to like bury the news in the headline, or they're not going to take accountability. They're going to blame somebody else. And the box starts with you.”
Level Equity expects more than a 2x return on TeamSupport
“I mean, level, I don't think level would be happy with a two time outcome at all. Right. You know, levels notorious. And if you listen to Ben and Sarah talk about it, there is a very consistent number that they do try to achieve, right?”
TeamSupport would immediately accept a $175M cash buyout
“Yes, we would. Absolutely. Right. I mean, that's a great return. It's a great return for anybody. I mean, even, even at, like, think of it like I said 175 divided by 20, right? That's an 8.75 X multiple. That is a great return for a private equity to get eight…”