Assertion certainty 4/5 debate potential 1/5

Lee: ProsperWorks operates at negative net revenue churn

John Lee · EP 397: ProsperWorks SaaS 40k Paying Customers, Announces New Funding Adding to $10M Already · Aug 25, 2016 · at 21:37

ProsperWorks CEO John Lee explains the company's churn and expansion mechanics via seat additions to Nathan Latka.

0:00 / 0:04exact quote · 4.2s
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“Yeah, so on a net, I can't comment on our gross, but our net churn is actually negative.”

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Assertion Not checkable as stated
Lee: ProsperWorks is the fastest-growing CRM in the world
“We are the fastest growing CRM company in the world at this moment.”
John Lee Nov 25, 2018 ▶ 6:35 1219 Will Prosperworks and it's 10,000 Paying Customers Win CRM Wars?
Assertion Not checkable as stated
87% of ProsperWorks users engage with the product daily
“And I will tell you that the one thing that makes ProsperWorks very unique compared to all CRMs is that 87% of our licenses use ProsperWorks every day. Every day, including the weekend.”
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Assertion Supported
Salesforce churns 3% to 9% of annual revenue, estimates John Lee
“Salesforce is churning anywhere from three to nine percent of the revenue a year on a twelve billion dollar business.”
John Lee Nov 25, 2018 ▶ 17:50 1219 Will Prosperworks and it's 10,000 Paying Customers Win CRM Wars?
Assertion Supported
Lee: ProsperWorks is the only CRM recommended by Google
“And, you know, to the point of the Google relationship, we are the only CRM that's actually recommended by Google.”
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Opinion
John Lee argues net churn matters far more than gross churn
“Yeah, I think that gross revenue is sort of less important. It always just depends on how you cut it, right? So if you remove infant churn and all of that kind of stuff, so we're not disclosing the gross churn at the moment, but I think the key is basically th…”
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Assertion Not checkable as stated
Salesforce implementations cost 1-3x the license fee, says John Lee
“Unlike Salesforce, you're paying One to three times your license fee. You're spending anywhere from one to six months basically implementing Salesforce for your organization.”
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