Assertion certainty 4/5 debate potential 1/5

Narowski: Karma CRM maintains 5% monthly customer churn

JP Narowski · 1431 CRM for Speakers Passes $30k in MRR · Jun 25, 2019 · at 10:28

JP Narowski, founder of Karma CRM, discloses his SaaS platform's monthly customer churn rate to Nathan Latka.

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“Five percent.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from JP Narowski

What-if
Narowski says early VC funding could have made Karma CRM mainstream
“Had I done that early on, like, you know, kind of the typical rounds, not necessarily a small angel round we took and was able to really add gas to the fire five years ago, I think we could easily be one of the, you know, the common household names and people …”
JP Narowski Jun 25, 2019 ▶ 16:46 1431 CRM for Speakers Passes $30k in MRR
Insight
Narowski: General CRM market is too saturated; niche targeting is easier
“We kind of realized that the general CRM market is so saturated that it's hard to kind of compete in that space. So it was a lot easier for us to pick a niche, serve them really well. You know, it's puts a face to a customer much more than quote unquote, small…”
JP Narowski Jun 25, 2019 ▶ 3:31 1431 CRM for Speakers Passes $30k in MRR
Assertion Not checkable as stated
Narowski: Karma CRM has scaled past 600 customers
“So we are over 600 customers.”
JP Narowski Jun 25, 2019 ▶ 3:57 1431 CRM for Speakers Passes $30k in MRR
Assertion Not checkable as stated
Narowski: Karma CRM customer LTV ranges from $1,000 to $1,500
“Yeah, yeah, that's right. It varies between, you know, a 1015 hundred.”
JP Narowski Jun 25, 2019 ▶ 10:56 1431 CRM for Speakers Passes $30k in MRR
Insight
Narowski: Building systems to make a company sellable improves core infrastructure
“Whether or not you sell the company, I think creating the systems and the processes to make it sellable is just good for the infrastructure of the company as is.”
JP Narowski Jun 25, 2019 ▶ 15:12 1431 CRM for Speakers Passes $30k in MRR
Disclosure
Narowski: Karma CRM focuses specifically on professional speakers
“We're currently focusing on professional speakers. So more of a niche CRM.”
JP Narowski Jun 25, 2019 ▶ 3:02 1431 CRM for Speakers Passes $30k in MRR
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