QuestionPro founder and CEO Vivek Bhaskaran breaks down the company's customer base by segment.
Insight
Bhaskaran: Not rewriting an acquired company's codebase is a huge long-term mistake
“The first time I did it, I did not rewrite the platform. I rewrite their code base and I, that's, in fact in long term, a huge mistake, right? So because now you have multiple code bases, and my team doesn't want to work on better, and there's all this, all th…”
Insight
SaaS double-digit multiple expansion triggers at $60M to $70M revenue
“I think the kind of like the trigger is in the 60, 70 range where people can look at that and say, like, can we get this to 203 104 hundred, really, right? And that's a linear argument. I mean, it's still a pretty, Pretty big lift, but it's a linear argument, …”
Opinion
Bhaskaran stopped studying Jeff Bezos because he 'became a dick'
“I used to follow Bezos before he became a dick, but that's alright.”
Insight
Upfront cash is the only real financial risk for acquirers
“Whatever price tag you give, you can divide it between what you pay today, and what you pay tomorrow, and what you pay the day after. And whatever you pay tomorrow and the day after usually has some contingencies, right? If you think about it, like, yeah, I me…”
Insight
Bhaskaran: 20% of acquired employees will quit regardless of retention efforts
“I would argue anytime you do a deal, 20% of the people in, in the selling company will just leave no matter what you do, really, because they are like, it's a good kind of like, you know, break point”
Insight
Bhaskaran: Rewriting acquired tech is not complicated once product-market fit is proven
“Rewriting tech is actually not that complicated once you know what to build. The key thing that Valerie did was like, all right, cool. We know exactly what the product market fit is. Everything's working. People are paying for it.”