Schiltz: Net dollar retention matters more than logo retention in SaaS
Matt Schiltz · 1298 Conga Passes 11k Customers, $80m ARR, Q1 2019 IPO? · Feb 12, 2019 · at 13:28
Matt Schiltz, CEO of Conga, explains why expansion revenue and dollar retention best reflect product quality and customer satisfaction in SaaS.
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“So when you look at the quality of a SaaS company, it's not just purely logo retention, really net dollar retention is, is a much more indicative measure of how sticky is this product and how much do customers love it and grow their usage over time.”
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