FundApps has lost only one customer in eight years of business
Andrew White · 1581 How This FinTech CEO Hit $10M ARR With No Expansion Revenue · Nov 22, 2019 · at 9:47
FundApps founder and CEO Andrew White discusses customer retention dynamics and churn history with Nathan Latka.
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“We've only ever lost one customer in eight years of business.”
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FundApps sells all-inclusive contracts without typical SaaS upsells
“So we're unusual like that, that basically our fee is, is everything. It's the entire shooting match for one service. So we don't typically have an upsell or isn't the silver gold platinum service levels that you might have in your typical Zendesk. So for us, …”
FundApps triggers pricing increases for M&A, not organic AUM growth
“So for us, what we call organic increase, which as you said, would be You know, going from a hundred million to five hundred million will be included in the price, where we would say, okay, you've moved to different categories, what we call non-organic growth,…”
FundApps will reach $20M ARR in 1-5 years depending on Brexit
“Depending where Brexit goes, et cetera, that might, could be a five-year target. If Brexit goes well, it might be a one-year target, but you know, next one of the five years, shall we say.”
FundApps is highly profitable and will not raise outside capital
“No plans to raise cost of capital. We're very profitable at the moment. Our revenue curve is, is increasing faster than our cost curve. So not respect. I don't see a need for plans for next year. We're opening an APAC office, you know, that will be funded with…”