x.ai founder Dennis Mortensen explains why he restricted top-of-funnel user growth rather than prioritizing customer volume.
Assertion Not checkable as stated
Mortensen: x.ai lost one-third of customers after removing human verification
“That was the worst moment, I think, in our history for where we churned in that next couple of months, a third of all our customers, our whole customer base.”
Assertion Not checkable as stated
Mortensen: AI navigating external scheduling links is beyond current capabilities
“Our solution doesn't have the intelligence to pick up some link in some text, visit that website, look at it through the eyes of, say, something like a human, and figure out, I should probably click one of these links and determine from what I see what time we…”
Prediction Not checkable as stated
Mortensen: The AI scheduling platform with the largest network wins
“Whoever gets to build the bigger network first, It's probably going to end up having some sort of advantage, because if you and me both used Amy or Andrew, neither you nor me would have to do anything.”
Assertion Not checkable as stated
Mortensen: 83% of rated x.ai meetings receive five stars
“So, 83%, which was the last count I looked at, of all the meetings that we do are rated five stars. As in, we apply the option for people to rate the dialogue.”
Assertion Not checkable as stated
Mortensen: About 10 billion formal meetings occur annually in the US
“There's about ten billion formal meetings being set up in the U.S. Alone every year.”
Assertion Not checkable as stated
Mortensen: x.ai customer churn improved for 20 straight months
“This month and every month over the last. 1920 months. Have been better than the month before. So I'm in a very respectable range.”