Schiltz: Conga Operates With Negative Net Revenue Churn
Matt Schiltz · 838: SaaS: Conga Passes 9,000 Customers, $77m Raised for Documents, Contract, and Data Management · Nov 9, 2017 · at 8:06
Conga CEO Matt Schiltz discusses customer retention and renewal metrics on Nathan Latka's podcast.
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“It's fair to say we actually have negative churn.”
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More from Matt Schiltz
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“Absolutely. I mean, if you look at the comparables in the marketplace you know, I think you could make a, and people are making a pretty good argument that they're actually undervalued at this point.”
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“Customers are really more and more looking to buy a suite of products and not a point solution.”
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“Smaller companies, let's say under your example, under a ten million dollar run rate, they've never really tried to scale to reach a bigger percentage of the market. And when they do that, their cat costs can skyrocket and their LTV ratio can plummet.”
Schiltz: Net dollar retention matters more than logo retention in SaaS
“So when you look at the quality of a SaaS company, it's not just purely logo retention, really net dollar retention is, is a much more indicative measure of how sticky is this product and how much do customers love it and grow their usage over time.”