Answered produced feed
D 5 · C 5 · P 5 · Cm 4 4.85
Q Why Lancaster? There's a, there's a reason for that.
A Yep. So we opened that up this year. So the part of our business, that's professional services where you've got, you know, the guy saying, Hey, uh, pay us. I'm not going to be able to create this. You know, I'm not gonna be able to do this work. Will you do it for me? As we were growing, we realized it doesn't make sense to grow that part of the business in New York city where it's super expensive, uh, talent, expensive office space is expensive. Uh, so we wanted to find an area where, uh, We thought we could get, cause a lot of these employees are, are, you know, um, first, second, third job out of school. They need strong communication skills. We train them on everything else. Uh, we, we've wanted to find an area that has, you know, surrounded by colleges, low cost of living, low cost of doing business, high quality of life. Uh, and we found that in Lancaster, Pennsylvania.
AI assessment note: “surrounded by colleges, low cost of living, low cost of doing business”
Partly produced feed
D 3 · C 4 · P 3 · Cm 3 3.30
Q That's great. And that makes sense. And then let's jump into some economics real quick. So you have a large enough sample size where I'm sure you've got a good grasp on this. What is a gross monthly customer turn?
A Uh, the way we look at it is, right now, A customer generally lasts, whether they're using a software or they're using professional services, uh, they're going to last just over a year. Uh, cause that's about how long it takes us to either fix the problem or do as much as we can. A lot of what we're working on this year going into next year are tools that are meant to be longer lasting, uh, both on the preventative side and the proactive side. Cause right now our, our software and our services help you fix issues that have already happened. Uh, so our customer, uh, Average tenure is about a year. Uh, but we believe there's things we can do on the preventative side and the monitoring side and the proactive side that'll provide value, uh, both before and after you might have an issue.
AI assessment note: “A customer generally lasts... just over a year”
