Q a plan in place for if someone is billed, but when you go in and look at their usage metrics, the usage metrics are like close to nothing. What's your guys' plan for that? What do you do in the first three days to make sure people engage and use the thing so that they are actually built and they're actually customers that are going to retain over the longterm?
A We optimize the first user experience. So we look at what makes someone pay and what doesn't cost someone to pay. And we want to make sure someone gets value as they're not getting value. And they even email us six months or a year later being like, I never use this. We actually refund every single penny. We don't even make, we don't fight back or anything. We actually even have people emailing us who've been with us for a year or two and be like, oh, I've never going to use it. And we've seen that they use it a bit. We still just refund all their money. We don't make any like pushbacks or complaints, but our goal is if you're using it, we want to charge you. If you're not using it, we don't want to charge you. Cause that means we felt that we've done something wrong and we do email notifications, et cetera. Like when you get charged.
AI assessment note: “We optimize the first user experience. So we look at what makes someone pay”