Answered produced feed
D 5 · C 5 · P 5 · Cm 4 4.85
Q So any, any fast growing SaaS company, right? You can't get to net negative revenue churn or sorry, or net retention higher than a hundred percent without some kind of upsells or pricing axes. Is it fair to say that your inside sales team are really using these four products to drive expansion and that's where most of your expansion is coming from?
A Well, they are using actually the single product to, to drive expansion. Some of those additional templates, it's not, we, we have two products and then those additional use cases that you're seeing on our website are templates on top of those two products, right? Um, primarily grid buddy is our best selling one. So what they're doing is they're saying, Pipeline management. Now you perhaps have a service use case that you can also use this for as well. Sometimes we have out of the box templates that, uh, fulfill those additional use cases. Sometimes we don't. And in those cases, it's just as easy to customize our, uh, core product for the use cases where we don't have templates.
AI assessment note: “Well, they are using actually the single product to, to drive expansion.”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q There's a lot of folks trying to, trying to figure out whether CS folks that are really responsible for expansion and usage and adoption, Should also be quota carrying. Some people make them quota carrying. Some people don't. They just give bonuses based off expansion. How do you handle incentive, like, incentivization around the kind of the CS role?
A Our main incentive is, uh, retention, right, for the CS role. We don't actually, uh, make our CS roles a quota carrying. Um, we feel that we really, first and foremost, want the CS role to be, um, a trusted contact for the account that, uh, where, where they feel like they can give them both the good news and the bad news, right? Because actually bad news is actually really good for us because what we do is we have a very tight integration between our CS team and our product team to go back to the The product and actually, uh, make improvements to save accounts, and in several cases we've actually done that. Um, there's a bonus that, uh, you know, our bonuses and our incentives actually, um, are somewhat dependent on, uh, sales company-wide because there's a, there's a component where the entire company needs to be successful in order for, say, that percentage of the bonus that's based on that to, to actually kick in. But by and large, as far as what we put on our CS teams, uh, incentive, it's all about retention.
AI assessment note: “Our main incentive is, uh, retention, right, for the CS role.”
