Q My audience won't know all those. Hey Josh, my, my audience won't know all those acronyms. Can you say that spelled out?
A Sure. In a, in a simple explanation, we facilitate, uh, enterprise communications inside the CRM. So we help organizations make and receive phone calls based on the data inside their CRM and allow intelligent and dynamic routing of that inbound phone call or that outbound phone call based upon data contained within the CRM. Are they an existing contact? Do they have a revenue opportunity associated to it? Is there a technical case? And based on these data points, we create analytics with inside the CRM. And use those data points to then automate the labor intensive processes and procedures that sales and service reps are supposed to do at the end of the conversation often take a lot of time to do. And if not done the most common scenario, then the data does not exist within the CRM for management to make actionable and intelligent decisions.
AI assessment note: “In a simple explanation, we facilitate, uh, enterprise communications inside the CRM.”