Q Very cool. Okay. Tell us about converse social. So what's it doing? What's your business model? How do you make money?
A Sure. So we're a, an enterprise SAS product and our software is used in the contact centers of really big consumer brands to deliver customer service through social media, through mobile messaging. So if you rented a car from Hertz, And you have a problem with that car. Something, something's wrong. Something's wrong with the billing. You know, you don't want to phone them and wait on hold while you're like traveling. Uh, you don't want to email them and wait like a week for a response. So what do you do today? Right. You tweet at them. You send them a message on Facebook. Hundreds of people in their contact centers is just responding to these messages and resolving issues with their customers through these channels and software to do that. So our software, uh, completely invisible to the consumer, but behind the scenes, It's collecting all of these messages from all of the different channels. Uh, it's analyzing them, prioritizing them, routing them out and distributing them among potentially hundreds of agents who are online at the same time, providing all that workflow. And then also providing all the analytics and dashboards for, for managers to be supervising and managing that team.
AI assessment note: “we're a, an enterprise SAS product and our software is used in the contact centers”