Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q How do you manage focus with those two different kind of cohorts?
A That's a great question. We, we kind of, we built a kind of bifurcated customer success model. So we have, uh, technical customer support reps who help out, uh, our self-service customers, get them, get them rolling. And to be honest, our audience is software engineers and, uh, you know, coming from a software engineering background, those kinds of problems, if you're trying to set something up or make something work, software engineers love to get their hands dirty and fix that stuff themselves. So on the self-service side, the management's pretty easy when it comes to the bigger customers. The Airbnb's of the world, the list of the world. Uh, we want to make sure they're seeing good value. We want to handhold them, make sure they're happy, all that kind of stuff. So kind of split right down the middle.
AI assessment note: “we built a kind of bifurcated customer success model”
Answered produced feed
D 4 · C 4 · P 4 · Cm 4 4.00
Q Yep. And is it fair to say, I mean, was that the first big financial windfall for you in your life or did you have something earlier that you exited?
A No, I mean, I'm, I'm, I came out to the Bay Area in 2009. So I've only been out in the startup world for eight or nine years. Um, and for me, I came out of finance industry. I came out here, got into the startup world. You know, when you get into a startup, it's a gamble. You, you, you're just going to roll the dice. And I honestly didn't think I was going to see, I didn't expect any upside. I knew these guys were always going to do well, but I didn't expect any upside. So I had a little bit there. It wasn't, it wasn't game, a life-changing amount of money, but it was, um, it was enough to soften the blow of startup life. That's for sure.
AI assessment note: “It wasn't, it wasn't game, a life-changing amount of money”
