Q Why do you say that modeling business processes is what's going to drive that? If you spend your whole day modeling alone by yourself in the kitchen, never do anything. It's never, nothing's ever going to grow.
A Oh, absolutely. So you've got two choices as a business. Um, you can take on a, a, a large piece of software, a strategic piece of software, such as CRM, and you can fit your business into that CRM because CRM works in certain ways. So you can make that compromise and say, well, this is the way the CRM works. I will make my business fit around it. Or you can say, here's the software. It's a good framework. I will make the software fit my business. Now, efficient businesses will model their competitive advantage processes in the software. Open source enables you to do that because you're not spending money on licenses. You've got a much larger budget to take that software and make the software do what you needed to do, which is to model your competitive advantage, not to take the software that's there and try and fit your business into it.
AI assessment note: “efficient businesses will model their competitive advantage processes in the software.”