Jun 4, 2016 · 18m · top-founders

Will Bernie Sanders Favorite App Kill GoToWebinar? EP 255: Julian Martinez

Julian Martinez · 8m spoken Nathan Latka · 8m spoken
0:00 / 0:00

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In this episode of The Top, host Nathan Latka interviews Julian Martinez, Marketing Director at Maestro Conference, breaking down the interactive conferencing platform's $90,000 monthly recurring revenue, customer churn challenges, and aggressive growth marketing strategies. The conversation explores how the software powers major political campaigns and examines the metrics behind scaling SaaS businesses.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. Nathan holds 49.2% of the talking time here. How this is scored →

Nathan as informed peer 4.5 Guest teaching 1.5 Guest disagreement 1.5 Nathan pushing back 3.5
05100:0010:000:27–3:17 · Nathan as informed peer 2/10 FreshBooks Sponsorship and Promotion Nathan introduces the show, reads sponsor messages, and asks Julian about his background transitioning from Bid on Fusion after paternity leave.3:17–6:19 · Nathan as informed peer 4/10 Maestro Conference Product Overview and High-Profile Users Julian explains Maestro Conference's core value proposition around large-scale breakout rooms for political campaigns and solopreneurs, while Nathan seeks basic operational metrics.6:19–8:25 · Nathan as informed peer 7/10 Analyzing Churn, Customer Acquisition Cost, and Lifetime Value Discrepancies Nathan catches an arithmetic contradiction between Julian's reported 30% monthly churn and a claimed $2,400 LTV, demonstrating that the real LTV is roughly $350. Julian concedes the point.8:26–10:39 · Nathan as informed peer 5/10 Growth Strategy, Marketing Budget, and Conversion Optimization Nathan investigates current marketing spend and funnel conversion rates while Julian outlines plans to introduce paid social, SEM, and credit-card-free trial onboarding.10:39–13:15 · Nathan as informed peer 6/10 Funding History, Monthly Recurring Revenue, and Retargeting Strategies Nathan checks fundraising history and cross-checks the $90K monthly recurring revenue against reported subscriber counts and average tier prices, while Julian details retargeting ideas.13:15–16:54 · Nathan as informed peer 3/10 Mid-Episode FreshBooks Accounting Endorsement Following mid-roll sponsor reads, Nathan runs through the Famous Five questions and playfully teases Julian when he claims to follow a CEO whose name he cannot recall.0:27–3:17 · Guest teaching 1/10 FreshBooks Sponsorship and Promotion Nathan introduces the show, reads sponsor messages, and asks Julian about his background transitioning from Bid on Fusion after paternity leave.3:17–6:19 · Guest teaching 3/10 Maestro Conference Product Overview and High-Profile Users Julian explains Maestro Conference's core value proposition around large-scale breakout rooms for political campaigns and solopreneurs, while Nathan seeks basic operational metrics.6:19–8:25 · Guest teaching 1/10 Analyzing Churn, Customer Acquisition Cost, and Lifetime Value Discrepancies Nathan catches an arithmetic contradiction between Julian's reported 30% monthly churn and a claimed $2,400 LTV, demonstrating that the real LTV is roughly $350. Julian concedes the point.8:26–10:39 · Guest teaching 2/10 Growth Strategy, Marketing Budget, and Conversion Optimization Nathan investigates current marketing spend and funnel conversion rates while Julian outlines plans to introduce paid social, SEM, and credit-card-free trial onboarding.10:39–13:15 · Guest teaching 1/10 Funding History, Monthly Recurring Revenue, and Retargeting Strategies Nathan checks fundraising history and cross-checks the $90K monthly recurring revenue against reported subscriber counts and average tier prices, while Julian details retargeting ideas.13:15–16:54 · Guest teaching 1/10 Mid-Episode FreshBooks Accounting Endorsement Following mid-roll sponsor reads, Nathan runs through the Famous Five questions and playfully teases Julian when he claims to follow a CEO whose name he cannot recall.0:27–3:17 · Guest disagreement 1/10 FreshBooks Sponsorship and Promotion Nathan introduces the show, reads sponsor messages, and asks Julian about his background transitioning from Bid on Fusion after paternity leave.3:17–6:19 · Guest disagreement 1/10 Maestro Conference Product Overview and High-Profile Users Julian explains Maestro Conference's core value proposition around large-scale breakout rooms for political campaigns and solopreneurs, while Nathan seeks basic operational metrics.6:19–8:25 · Guest disagreement 2/10 Analyzing Churn, Customer Acquisition Cost, and Lifetime Value Discrepancies Nathan catches an arithmetic contradiction between Julian's reported 30% monthly churn and a claimed $2,400 LTV, demonstrating that the real LTV is roughly $350. Julian concedes the point.8:26–10:39 · Guest disagreement 1/10 Growth Strategy, Marketing Budget, and Conversion Optimization Nathan investigates current marketing spend and funnel conversion rates while Julian outlines plans to introduce paid social, SEM, and credit-card-free trial onboarding.10:39–13:15 · Guest disagreement 1/10 Funding History, Monthly Recurring Revenue, and Retargeting Strategies Nathan checks fundraising history and cross-checks the $90K monthly recurring revenue against reported subscriber counts and average tier prices, while Julian details retargeting ideas.13:15–16:54 · Guest disagreement 3/10 Mid-Episode FreshBooks Accounting Endorsement Following mid-roll sponsor reads, Nathan runs through the Famous Five questions and playfully teases Julian when he claims to follow a CEO whose name he cannot recall.0:27–3:17 · Nathan pushing back 2/10 FreshBooks Sponsorship and Promotion Nathan introduces the show, reads sponsor messages, and asks Julian about his background transitioning from Bid on Fusion after paternity leave.3:17–6:19 · Nathan pushing back 2/10 Maestro Conference Product Overview and High-Profile Users Julian explains Maestro Conference's core value proposition around large-scale breakout rooms for political campaigns and solopreneurs, while Nathan seeks basic operational metrics.6:19–8:25 · Nathan pushing back 7/10 Analyzing Churn, Customer Acquisition Cost, and Lifetime Value Discrepancies Nathan catches an arithmetic contradiction between Julian's reported 30% monthly churn and a claimed $2,400 LTV, demonstrating that the real LTV is roughly $350. Julian concedes the point.8:26–10:39 · Nathan pushing back 3/10 Growth Strategy, Marketing Budget, and Conversion Optimization Nathan investigates current marketing spend and funnel conversion rates while Julian outlines plans to introduce paid social, SEM, and credit-card-free trial onboarding.10:39–13:15 · Nathan pushing back 3/10 Funding History, Monthly Recurring Revenue, and Retargeting Strategies Nathan checks fundraising history and cross-checks the $90K monthly recurring revenue against reported subscriber counts and average tier prices, while Julian details retargeting ideas.13:15–16:54 · Nathan pushing back 4/10 Mid-Episode FreshBooks Accounting Endorsement Following mid-roll sponsor reads, Nathan runs through the Famous Five questions and playfully teases Julian when he claims to follow a CEO whose name he cannot recall.

speaking balance: gold is Nathan, purple is the guest (3 minute bins)

0:00 · Nathan 69.6% · guest 30.4%0:00 · Nathan 69.6% · guest 30.4%3:00 · Nathan 21.1% · guest 78.9%3:00 · Nathan 21.1% · guest 78.9%6:00 · Nathan 34.1% · guest 65.9%6:00 · Nathan 34.1% · guest 65.9%9:00 · Nathan 27.4% · guest 72.6%9:00 · Nathan 27.4% · guest 72.6%12:00 · Nathan 73.2% · guest 26.8%12:00 · Nathan 73.2% · guest 26.8%15:00 · Nathan 62% · guest 38%15:00 · Nathan 62% · guest 38%18:00 · Nathan 100% · guest 0%18:00 · Nathan 100% · guest 0%
Sharpest disagreement ▶ 15:34 Julian pushes back on CEO naming challenge

Julian defends himself playfully yet firmly when Nathan questions how he can follow a CEO whose name he doesn't know, retorting that he skims articles rather than checking names.

Hardest push from Nathan ▶ 7:39 Nathan disputes stated lifetime value

Nathan directly challenges Julian's $2,400 LTV figure by computing that a 30% monthly churn rate on a $100 plan implies an average customer lifetime of only 3.5 months ($350).

Biggest teaching moment ▶ 4:13 Julian breaks down breakout room mechanics

Julian educates Nathan on why the platform is distinct from standard webinar software by detailing how it splits up to 5,000 attendees into small conversational groups.

Nathan holds their own ▶ 7:39 Nathan calculates true unit economics on the fly

Nathan demonstrates sharp SaaS financial acumen by reconciling customer churn and ARPU to prove the stated LTV is unrealistic, forcing Julian to admit the number is flawed.

the scores for every segment, with the reasoning behind each
ChapterTopicNathan as informed peerGuest teachingGuest disagreementNathan pushing backWhy
FreshBooks Sponsorship and Promotion 2112 Nathan introduces the show, reads sponsor messages, and asks Julian about his background transitioning from Bid on Fusion after paternity leave.
Maestro Conference Product Overview and High-Profile Users 4312 Julian explains Maestro Conference's core value proposition around large-scale breakout rooms for political campaigns and solopreneurs, while Nathan seeks basic operational metrics.
Analyzing Churn, Customer Acquisition Cost, and Lifetime Value Discrepancies 7127 Nathan catches an arithmetic contradiction between Julian's reported 30% monthly churn and a claimed $2,400 LTV, demonstrating that the real LTV is roughly $350. Julian concedes the point.
Growth Strategy, Marketing Budget, and Conversion Optimization 5213 Nathan investigates current marketing spend and funnel conversion rates while Julian outlines plans to introduce paid social, SEM, and credit-card-free trial onboarding.
Funding History, Monthly Recurring Revenue, and Retargeting Strategies 6113 Nathan checks fundraising history and cross-checks the $90K monthly recurring revenue against reported subscriber counts and average tier prices, while Julian details retargeting ideas.
Mid-Episode FreshBooks Accounting Endorsement 3134 Following mid-roll sponsor reads, Nathan runs through the Famous Five questions and playfully teases Julian when he claims to follow a CEO whose name he cannot recall.

Statements from this episode (10)

Assertion Supported
Martinez: Barack Obama used Maestro Conference during his 2012 re-election
“Obama was on the platform during his re-election to engage with the audience.”
Julian Martinez Jun 4, 2016 ▶ 3:45
Assertion Supported
Martinez: Hillary Clinton and Bernie Sanders use Maestro Conference in 2016
“Hillary and Bernie are actually using the platform now during this election year to reach the voters at scale.”
Julian Martinez Jun 4, 2016 ▶ 3:52
Assertion Not checkable as stated
Martinez: Maestro Conference has over 1,000 paying customers
“We're at a thousand plus paying customers currently.”
Julian Martinez Jun 4, 2016 ▶ 5:01
Assertion Not checkable as stated
Martinez: Maestro Conference ARPU is about $100 monthly
“The average price has gotten up to about a hundred dollars a month right now.”
Julian Martinez Jun 4, 2016 ▶ 5:18
Assertion Not checkable as stated
Martinez: Maestro Conference has roughly 15 full-time employees
“March, 2016. We're at about 15 full time. And then we have a lot of part time consult part time slash consultants. But the core of the team is about 15 full time people.”
Julian Martinez Jun 4, 2016 ▶ 6:09
Assertion Not checkable as stated
Martinez: Maestro Conference sees monthly customer churn of around 30%
“I mean, our trend is around 30% less, I checked.”
Julian Martinez Jun 4, 2016 ▶ 7:03
Disclosure
Martinez: Maestro Conference marketing budget is $5,000 per month
“I know that it's been pegged at 5000 for this month, but back then in February it was probably something on the order of two or 3000. It's very minimal.”
Julian Martinez Jun 4, 2016 ▶ 9:09
Assertion Not checkable as stated
Martinez: About 10% of homepage visitors start Maestro's credit-card trial
“It's probably something on the order of around 10%.”
Julian Martinez Jun 4, 2016 ▶ 10:06
Assertion Supported
Martinez: Maestro Conference raised $1.6M plus up to $300K from 500 Startups
“I know that they raised back in 2013, 1.6. And then they did another smaller raise recently. 500 startups was part of that raise. And it was a relatively small raise. How much? I want to say two 50 to 300.”
Julian Martinez Jun 4, 2016 ▶ 10:44
Assertion Not checkable as stated
Martinez: MaestroConference Hit $90K MRR in February 2016
“Oh, yeah. 90 K.”
Julian Martinez Jun 4, 2016 ▶ 11:16
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