Feb 13, 2018 · 25m · top-founders

934 The Acquired Company at $160k MRR, 12 Months Later at $500k+ MRR, Here's How

Christopher Greene · 10m spoken Nathan Latka · 7m spoken Russ Artzt · 4m spoken
0:00 / 0:00

gold bands on the timeline = statements, start to end. Hover to read, click to jump. CC turns on captions

On The Top Entrepreneurs podcast, host Nathan Latka interviews RingLead leaders Christopher Greene and Computer Associates co-founder Russ Artzt on how they turned around a struggling data management SaaS provider, scaling monthly recurring revenue from $160,000 to over $500,000 in twelve months through team consolidation, product expansion, and bootstrapped capital discipline.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. Nathan holds 34.6% of the talking time here. How this is scored →

Nathan as informed peer 5.1 Guest teaching 2.3 Guest disagreement 0.9 Nathan pushing back 3.1
05100:0010:0020:000:49–3:20 · Nathan as informed peer 3/10 Introducing Chris Greene and CA Technologies Founder Russ Artzt Nathan introduces Chris Greene and Russ Artzt, the co-founder of Computer Associates (CA Technologies). The tone is highly collaborative and conversational as the guests share their background and partnership history.3:20–6:13 · Nathan as informed peer 5/10 Employee Equity Pool and Performance-Based Culture Nathan presses on the exact equity structure used to incentivize Russ and interrogates the unique 12-month instant employee vesting model with monthly performance reviews.6:13–8:56 · Nathan as informed peer 6/10 RingLead Overview, Architecture, and Customer Segmentation Nathan categorizes RingLead's product by comparing it to Zapier and Segment, while Chris and Russ detail their multi-tiered contract values across SMB, Commercial, and Enterprise accounts.8:56–11:55 · Nathan as informed peer 6/10 Turnaround Strategy, Consolidation, and Operations in Long Island Nathan notices Chris's cufflinks and uses it to aggressively extract monthly recurring revenue figures, capping the range at 500k-600k MRR, before pressing on acquisition valuation details.11:55–14:52 · Nathan as informed peer 6/10 Training Programs, Product Portfolio Expansion, and ARR Growth Nathan challenges the guests on whether onshore consolidation increases labor costs, prompting Chris to explain their daily mandatory internal training program and product line expansion.14:54–17:51 · Nathan as informed peer 4/10 Sponsor Break: Acuity Scheduling Efficiency Following an Acuity sponsor read, Nathan questions Russ on his historical bootstrap philosophy at CA Technologies versus venture funding and employee dilution.17:51–23:05 · Nathan as informed peer 7/10 SaaS Economics: Retention, Customer Acquisition Cost, and Payback Nathan conducts live calculations on the fly to deduce ACV, fully loaded CAC, and payback periods, correcting his arithmetic in real time while dissecting gross vs net revenue retention.23:05–25:18 · Nathan as informed peer 4/10 The Famous Five Rapid-Fire Questions Nathan moves through the rapid-fire Famous Five questions and summarizes RingLead's turnaround metrics in his closing monologue.0:49–3:20 · Guest teaching 2/10 Introducing Chris Greene and CA Technologies Founder Russ Artzt Nathan introduces Chris Greene and Russ Artzt, the co-founder of Computer Associates (CA Technologies). The tone is highly collaborative and conversational as the guests share their background and partnership history.3:20–6:13 · Guest teaching 2/10 Employee Equity Pool and Performance-Based Culture Nathan presses on the exact equity structure used to incentivize Russ and interrogates the unique 12-month instant employee vesting model with monthly performance reviews.6:13–8:56 · Guest teaching 2/10 RingLead Overview, Architecture, and Customer Segmentation Nathan categorizes RingLead's product by comparing it to Zapier and Segment, while Chris and Russ detail their multi-tiered contract values across SMB, Commercial, and Enterprise accounts.8:56–11:55 · Guest teaching 2/10 Turnaround Strategy, Consolidation, and Operations in Long Island Nathan notices Chris's cufflinks and uses it to aggressively extract monthly recurring revenue figures, capping the range at 500k-600k MRR, before pressing on acquisition valuation details.11:55–14:52 · Guest teaching 3/10 Training Programs, Product Portfolio Expansion, and ARR Growth Nathan challenges the guests on whether onshore consolidation increases labor costs, prompting Chris to explain their daily mandatory internal training program and product line expansion.14:54–17:51 · Guest teaching 3/10 Sponsor Break: Acuity Scheduling Efficiency Following an Acuity sponsor read, Nathan questions Russ on his historical bootstrap philosophy at CA Technologies versus venture funding and employee dilution.17:51–23:05 · Guest teaching 3/10 SaaS Economics: Retention, Customer Acquisition Cost, and Payback Nathan conducts live calculations on the fly to deduce ACV, fully loaded CAC, and payback periods, correcting his arithmetic in real time while dissecting gross vs net revenue retention.23:05–25:18 · Guest teaching 1/10 The Famous Five Rapid-Fire Questions Nathan moves through the rapid-fire Famous Five questions and summarizes RingLead's turnaround metrics in his closing monologue.0:49–3:20 · Guest disagreement 0/10 Introducing Chris Greene and CA Technologies Founder Russ Artzt Nathan introduces Chris Greene and Russ Artzt, the co-founder of Computer Associates (CA Technologies). The tone is highly collaborative and conversational as the guests share their background and partnership history.3:20–6:13 · Guest disagreement 1/10 Employee Equity Pool and Performance-Based Culture Nathan presses on the exact equity structure used to incentivize Russ and interrogates the unique 12-month instant employee vesting model with monthly performance reviews.6:13–8:56 · Guest disagreement 1/10 RingLead Overview, Architecture, and Customer Segmentation Nathan categorizes RingLead's product by comparing it to Zapier and Segment, while Chris and Russ detail their multi-tiered contract values across SMB, Commercial, and Enterprise accounts.8:56–11:55 · Guest disagreement 2/10 Turnaround Strategy, Consolidation, and Operations in Long Island Nathan notices Chris's cufflinks and uses it to aggressively extract monthly recurring revenue figures, capping the range at 500k-600k MRR, before pressing on acquisition valuation details.11:55–14:52 · Guest disagreement 2/10 Training Programs, Product Portfolio Expansion, and ARR Growth Nathan challenges the guests on whether onshore consolidation increases labor costs, prompting Chris to explain their daily mandatory internal training program and product line expansion.14:54–17:51 · Guest disagreement 0/10 Sponsor Break: Acuity Scheduling Efficiency Following an Acuity sponsor read, Nathan questions Russ on his historical bootstrap philosophy at CA Technologies versus venture funding and employee dilution.17:51–23:05 · Guest disagreement 1/10 SaaS Economics: Retention, Customer Acquisition Cost, and Payback Nathan conducts live calculations on the fly to deduce ACV, fully loaded CAC, and payback periods, correcting his arithmetic in real time while dissecting gross vs net revenue retention.23:05–25:18 · Guest disagreement 0/10 The Famous Five Rapid-Fire Questions Nathan moves through the rapid-fire Famous Five questions and summarizes RingLead's turnaround metrics in his closing monologue.0:49–3:20 · Nathan pushing back 1/10 Introducing Chris Greene and CA Technologies Founder Russ Artzt Nathan introduces Chris Greene and Russ Artzt, the co-founder of Computer Associates (CA Technologies). The tone is highly collaborative and conversational as the guests share their background and partnership history.3:20–6:13 · Nathan pushing back 4/10 Employee Equity Pool and Performance-Based Culture Nathan presses on the exact equity structure used to incentivize Russ and interrogates the unique 12-month instant employee vesting model with monthly performance reviews.6:13–8:56 · Nathan pushing back 3/10 RingLead Overview, Architecture, and Customer Segmentation Nathan categorizes RingLead's product by comparing it to Zapier and Segment, while Chris and Russ detail their multi-tiered contract values across SMB, Commercial, and Enterprise accounts.8:56–11:55 · Nathan pushing back 5/10 Turnaround Strategy, Consolidation, and Operations in Long Island Nathan notices Chris's cufflinks and uses it to aggressively extract monthly recurring revenue figures, capping the range at 500k-600k MRR, before pressing on acquisition valuation details.11:55–14:52 · Nathan pushing back 4/10 Training Programs, Product Portfolio Expansion, and ARR Growth Nathan challenges the guests on whether onshore consolidation increases labor costs, prompting Chris to explain their daily mandatory internal training program and product line expansion.14:54–17:51 · Nathan pushing back 2/10 Sponsor Break: Acuity Scheduling Efficiency Following an Acuity sponsor read, Nathan questions Russ on his historical bootstrap philosophy at CA Technologies versus venture funding and employee dilution.17:51–23:05 · Nathan pushing back 5/10 SaaS Economics: Retention, Customer Acquisition Cost, and Payback Nathan conducts live calculations on the fly to deduce ACV, fully loaded CAC, and payback periods, correcting his arithmetic in real time while dissecting gross vs net revenue retention.23:05–25:18 · Nathan pushing back 1/10 The Famous Five Rapid-Fire Questions Nathan moves through the rapid-fire Famous Five questions and summarizes RingLead's turnaround metrics in his closing monologue.

speaking balance: gold is Nathan, purple is the guest (3 minute bins)

0:00 · Nathan 47.9% · guest 52.1%0:00 · Nathan 47.9% · guest 52.1%3:00 · Nathan 32.1% · guest 67.9%3:00 · Nathan 32.1% · guest 67.9%6:00 · Nathan 19.2% · guest 80.8%6:00 · Nathan 19.2% · guest 80.8%9:00 · Nathan 22.3% · guest 77.7%9:00 · Nathan 22.3% · guest 77.7%12:00 · Nathan 21.2% · guest 78.8%12:00 · Nathan 21.2% · guest 78.8%15:00 · Nathan 50.8% · guest 49.2%15:00 · Nathan 50.8% · guest 49.2%18:00 · Nathan 40.4% · guest 59.6%18:00 · Nathan 40.4% · guest 59.6%21:00 · Nathan 32.4% · guest 67.6%21:00 · Nathan 32.4% · guest 67.6%24:00 · Nathan 57.4% · guest 42.6%24:00 · Nathan 57.4% · guest 42.6%
Sharpest disagreement ▶ 9:47 Chris refuses to disclose acquisition price

When Nathan directly demands the acquisition purchase price and company valuation, Chris firmly shuts down the inquiry, saying he would rather not disclose it.

Hardest push from Nathan ▶ 8:53 Nathan traps Chris into capping MRR

Nathan refuses to let Chris dodge on monthly recurring revenue, calling out his expensive cufflinks and boxing him into a specific $500k–$600k range.

Biggest teaching moment ▶ 12:13 Chris refutes labor cost assumption via training model

When Nathan assumes moving developers to Long Island must inflate payroll costs, Chris explains that they hire non-veterans and train them 1-2 hours daily to become Salesforce certified in 12 weeks.

Nathan holds their own ▶ 19:07 Nathan's real-time unit economics breakdown

Nathan demonstrates mastery of SaaS financial modeling by computing average ACV, applying the 60% CAC ratio, and recalculating customer acquisition costs to $4,500-$5,000 on the fly.

the scores for every segment, with the reasoning behind each
ChapterTopicNathan as informed peerGuest teachingGuest disagreementNathan pushing backWhy
Introducing Chris Greene and CA Technologies Founder Russ Artzt 3201 Nathan introduces Chris Greene and Russ Artzt, the co-founder of Computer Associates (CA Technologies). The tone is highly collaborative and conversational as the guests share their background and partnership history.
Employee Equity Pool and Performance-Based Culture 5214 Nathan presses on the exact equity structure used to incentivize Russ and interrogates the unique 12-month instant employee vesting model with monthly performance reviews.
RingLead Overview, Architecture, and Customer Segmentation 6213 Nathan categorizes RingLead's product by comparing it to Zapier and Segment, while Chris and Russ detail their multi-tiered contract values across SMB, Commercial, and Enterprise accounts.
Turnaround Strategy, Consolidation, and Operations in Long Island 6225 Nathan notices Chris's cufflinks and uses it to aggressively extract monthly recurring revenue figures, capping the range at 500k-600k MRR, before pressing on acquisition valuation details.
Training Programs, Product Portfolio Expansion, and ARR Growth 6324 Nathan challenges the guests on whether onshore consolidation increases labor costs, prompting Chris to explain their daily mandatory internal training program and product line expansion.
Sponsor Break: Acuity Scheduling Efficiency 4302 Following an Acuity sponsor read, Nathan questions Russ on his historical bootstrap philosophy at CA Technologies versus venture funding and employee dilution.
SaaS Economics: Retention, Customer Acquisition Cost, and Payback 7315 Nathan conducts live calculations on the fly to deduce ACV, fully loaded CAC, and payback periods, correcting his arithmetic in real time while dissecting gross vs net revenue retention.
The Famous Five Rapid-Fire Questions 4101 Nathan moves through the rapid-fire Famous Five questions and summarizes RingLead's turnaround metrics in his closing monologue.

Statements from this episode (16)

Assertion Supported
Greene: Russ Artzt built the world's first billion-dollar software company
“He was the first one ever, Nathan, to build the first billion-dollar software company in the world, right?”
Christopher Greene Feb 13, 2018 ▶ 1:40
Assertion Not checkable as stated
Artzt: Greene grew CA's antivirus unit into a multi-hundred million dollar business
“He took our antivirus business and made it a leader, you know, made it a, you know, several hundred million dollar business.”
Russ Artzt Feb 13, 2018 ▶ 2:23
Assertion Not checkable as stated
Greene: RingLead employees own up to 30% of the company
“Our employees own up to 30% of the company.”
Christopher Greene Feb 13, 2018 ▶ 3:55
Disclosure
Artzt: Received more than 10% equity to join RingLead
“More.”
Russ Artzt Feb 13, 2018 ▶ 5:12
Assertion Not checkable as stated
Greene: RingLead commercial segment averages $25K ACV
“A hundred employees to 3000 employees have now moved to about 25,000 contract value per year.”
Christopher Greene Feb 13, 2018 ▶ 8:19
Assertion Not checkable as stated
Greene: RingLead enterprise tier commands $150K–$250K annually
“Enterprise, 3000 employees or more, are now in the 150 to two 50 space and growing and growing, right?”
Christopher Greene Feb 13, 2018 ▶ 8:25
Assertion Not checkable as stated
Greene: RingLead counts over 700 paying customers
“We've acquired over 700 paid for customers.”
Christopher Greene Feb 13, 2018 ▶ 8:34
Prediction Not checkable as stated
Greene: RingLead will grow SaaS revenue 48%+ and cut losses 75%+
“This year we'll grow over 48% in SAS and we'll decrease all losses by over 75%.”
Christopher Greene Feb 13, 2018 ▶ 10:25
Assertion Not checkable as stated
Greene: 92% of RingLead employees have tenure under one year
“92% of our employees are less than 12 months on the job.”
Christopher Greene Feb 13, 2018 ▶ 10:36
Disclosure
Greene: RingLead sold its recruiting business for a couple hundred thousand dollars
“We sold the recruiting business for a couple hundred grand.”
Christopher Greene Feb 13, 2018 ▶ 14:31
Prediction Not checkable as stated
Greene: RingLead will break over $6 million in revenue in 2018
“We'll break over six million this year.”
Christopher Greene Feb 13, 2018 ▶ 14:51
Assertion Supported
Artzt: Computer Associates reached a billion-dollar valuation without outside funding
“And we got lucky. They sold immediately. You know, they weren't a failure. They sold and all of a sudden contracts are coming in, checks are coming in, and we never needed to raise outside money ever.”
Russ Artzt Feb 13, 2018 ▶ 16:47
Assertion Not checkable as stated
Greene: RingLead Closes at 92% Revenue Retention Rate
“Right now, on revenue, we'll close at 92% on revenue.”
Christopher Greene Feb 13, 2018 ▶ 18:12
Assertion Not checkable as stated
Greene: RingLead's fully loaded CAC is 60 cents on the dollar
“I would say right now it's about fully loaded in about, I would say it's about 60 cents on the dollar.”
Christopher Greene Feb 13, 2018 ▶ 18:57
Assertion Not checkable as stated
Greene: RingLead Acquired 140 New Logos This Year
“We acquired a 140 new logos this year.”
Christopher Greene Feb 13, 2018 ▶ 21:03
Disclosure
Greene: RingLead Targets $2.6M Monthly Revenue by 2019
“We have a 2019 goal of 2.6 million a month.”
Christopher Greene Feb 13, 2018 ▶ 21:47
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