ticketing systems
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 1, 2019 by Brad Birnbaum · across every show →
Everything said about ticketing systems, oldest first
Feb 1, 2019 negative
Birnbaum: Legacy ticketing systems lack customer context and actionability
“When customers go to a company to seek support, most of the time companies are using a standard ticketing system. And those ticketing systems know very little about the customer, right? They a customer may email it, may email in, Hey, I have a problem with thi…”