service management
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Dec 4, 2018 by John Oechsle · across every show →
Everything said about service management, oldest first
Dec 4, 2018
Owning Conversion Requires CRM, Marketing Automation, and Service, Says Oechsle
“CRM is, is not where, where it's at. It's conversion and retention. If you look about where all the big boys are going right now, what are they all doing? They're all going after three legs of a stool that is makes up what I call conversion retention. And that…”