retention metrics
2 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Nov 14, 2022 by Erica Olson · across every show →
Everything said about retention metrics, oldest first
Nov 14, 2022 positive
OnStrategy measures customer success by client KPI attainment, not app utilization
“We built our own metrics based on not utilization because we don't really care about app utilization. We care about the fact that our clients are delivering organizational performance. So if they're not hitting their KPIs and their OKRs, We are failing as an o…”
May 10, 2023 negative
Stancil: Daily retention curves obscure vital differences in product stickiness
“The problem here is, if you just look at daily retention rates for these two things, they will look exactly the same. That the way this math works out is these two things can actually show the exact same retention rates on like a day-by-day basis. And really w…”