retention
4 statements across 3 episodes · 3 bullish · 1 bearish · 3 people on the record · first statement May 15, 2023 by Stephen Ngo · across every show →
Everything said about retention, oldest first
May 15, 2023 positive
Monetization and retention offer significantly higher revenue impact than acquisition
“We gather data on what they're spending time on, and we basically found that you know, there's way more impact on spending a bit more time on monetization, a bit more time on retention, compared to spending time on acquisition.”
Jul 13, 2023 positive
Ferber: Expanding products within the same ICP enables cheaper upselling and higher retention
“When you go to the next product, very important if you stay in the same ideal customer profile. Because it's, it will be easier to sell to the same client than to acquire a new client. It's always this. So staying in the same customer ideal customer profile It…”
Dec 17, 2024 positive
Salesforce found that building dashboards drove retention, not just loading data
“So at first, Salesforce had this idea, right, that all you needed to do was load your data into Salesforce, and that would drive retention because they had all of your data. They did a bunch of analyses, and they realized that that's not what drove retention. …”
Dec 17, 2024 negative
Poor SaaS retention is usually flawed onboarding, not pricing and packaging
“You're analyzing your business. You're looking for profitable, efficient growth paths, and you think that the issue is pricing and packaging. Most of the time, it is not pricing and packaging, right? So most of the time, the reason that you have the easiest th…”