Luke Beatty
5 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Apr 13, 2018 by Luke Beatty · across every show →
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Apr 13, 2018 bearish
Luke Beatty: SaaS Gross Logo Retention Struggles To Exceed 85% at Scale
“I predict a dip at some point once we get to a certain, certain number. I mean, I think if you look at You know, you look at a lot of research. It's very hard to get at a massive SAS scale and try to keep that north of 83 to 85% of gross logo churn, right? So …”
Apr 13, 2018
Apr 13, 2018
Luke Beatty: Customer Service Fails Unless You Accept Unreasonable Expectations
“If you go into customer service with an expectation that it's like fair, you're screwed, right? The way you have to work it is this is an unfair thing. I'm going to be giving way more than I'm getting. People are going to be unreasonable. They're going to have…”
Apr 13, 2018