Customer.io

“If you're there now trying to figure out how you're going to reinvent how people buy from you, stop. Like, just call it sales, is my advice.”

“We were on it before version one, and the difference between version zero point something and version one was so significant that we had to rewrite our application.”

“And as I was preparing for this talk, one of those companies is still our customer today, and is like a hundred K LTV plus”

“Fast forward two years, and we get to a million in ARR”

“The one thing that you'll need to figure out when, around about the time you get to ten million, is what do you want from the business? Because at about ten million, you could sell, unless you've taken a shit ton of money if you're bootstrapped and you get to …”

“That this database company ended up getting acquired by Apple. They didn't renew our service contract, and so we encountered this issue where we were trying to scale up, and the entire cluster fell over, and we couldn't, you know, it was really hard to get sup…”

“It doesn't make sense to hire the systems builder too early, because they probably need a team around them to help them accomplish all, all the things, but like, you can't scale by being scrappy because it just doesn't work, and everything breaks, and people g…”

“Shopify canceled with us, so they were like our largest customer back in, 20, 1314, and then canceled, I think this is in 15”