chatbots

“Largely because people find it overwhelming to get too many messages via chat from a company, and so if you're coming in daily, your unsubscribes increase, I've been close to the companies that make software that manages this, they're finding the same things t…”

“Email is now becoming outdated. We're all shifting to messaging, and I feel like the same opportunity that existed back when we shifted from paper mail to email is happening now in chat.”

“Don't go long. Keep it short. If you really want to get a sense of how long you should make it or how it should feel, look at your text messages with some of your favorite people.”

“People have these, like, elaborate flow charts that are too confusing for them, and they'll never maintain it. Or they'll, worse, they'll be the only ones to maintain it, and then they can't hire people to help build on it. You're right. Keep it really short.”

“Just doing, creating bots and maintaining it for people and showing them a real return on investment, that's a strong enough business. I've seen companies really thrive that way.”

“You can at least double, if not five X, what you're getting off your traditional chatbot with a superhuman.”