Assertion Supported AI assessment confidence: 95% certainty 4/5 debate potential 2/5

Roberts: Third-Party MoRs Cause Customer Confusion on Bank Statements

Jeff Roberts · Episode 658 | As a SaaS Founder, When Should You Care About Sales... · Apr 25, 2023 · at 16:35

Jeff Roberts, co-founder of Outseta, explains drawbacks of third-party Merchant of Record providers like Paddle and Gumroad.

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“If a customer looks at their bank statement, And you are buying a product from a company that uses a third party merchant of record. They're not going to see the company's name on their bank statement. They're going to see paddle, or they're going to see gum road, or they're going to see lemon squeezy, the name of the third party merchant of record. And a lot of times that causes customers to kind of freak out and say, why am I getting charged by this business?”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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