Disclosure
Kat Cole hid in Hooters bathroom stalls to eavesdrop on candid feedback
“When I worked for Hooters and I was running the training department, so I was a, I don't know, a twenty-four-year-old director of training. For the corporate office, and when I would lead these workshops for managers and for franchisees, whenever we would go o…”
Insight
Cole: Managers need confidential human reflection to process feedback data
“There is still an element of confidential reflection that's needed for a manager to process what they're seeing, even if you give them really great data.”
Insight
Kat Cole: You cannot AI your way out of mommy issues
“You know, something that a Marlowe or any of these companies that are breaking it down into its parts and getting feedback, at some point it requires a human touch, like a one-on-one.
You can't AI your way to like your issues with your mom.”
Opinion
Kat Cole: Pairing Human Coaching with Data Is the Right Approach Long-Term
“That's what's interesting about
Marlowe are platforms like it where they're pairing together the human coaching element with the data-driven feedback, the process orientation, and that is scaring away some companies and it's scaring away some investors, but I …”
Insight
Cole: Providing coaching at all levels boosts internal promotions and retention
“Getting people coaches at all levels increases the likelihood that some of your talent moves up from within, and you don't have to go find it externally. And then the retention is higher, and the cultural knowledge is higher, and they're all, it shouldn't be e…”
Insight
Employee feedback frequency should scale directly with the rate of organizational change
“The less change, the less often you need to ask. The more change, the more often you need to ask. So if there's a lot of shit going on, it's a made my day difficult every day, and every day there's change. If it's, you know, a little more spread out, you can d…”
Insight
Kat Cole: Feedback tools require cultural alignment and manager ego removal to work
“If you put in this feedback bot magnet, some MMDD log, Made My Day Difficult log, there must be an accompanying alignment around anyone who is in charge of receiving and acting on the feedback around the attitude, the culture, the removal of ego to the extent …”
Disclosure
Kat Cole uses 'Made My Day Difficult' logs across all her companies
“I have used A literal version of the MMDD log for 20 years in business. It's now a Slack channel in all the companies I run and advise or an email if the culture isn't comfortable with an open Slack channel.”
Insight
Kat Cole's six-question monthly check-in framework for business and marriage
“We scheduled a monthly check-in. We asked the same questions every month. What's been the best part of the last 30 days? What's been the worst part of the last 30 days? Tell me one thing I can do differently to be a better partner for you. And that is either a…”
Assertion Not checkable as stated
Opening Hooters in Quebec was Kat Cole's toughest international market launch
“It was the toughest time in building trust and relationships I had in any country, anywhere in the world, out of 80 countries, because of this, one, it was a pattern of American brands entering the space without the respect and partnership, so there was just t…”
Assertion Supported
Kat Cole: The Gulf is Cinnabon's largest market outside the US
“The Gulf is the largest market outside the U.S. For Cinnabon.”
Kat Cole