Kat Cole: The Gulf is Cinnabon's largest market outside the US
Kat Cole · The Power of Becoming a Feedback Magnet with Kat Cole | Where It Happens · Jan 14, 2022 · at 53:41
Kat Cole, former President of Cinnabon and COO of Focus Brands, discusses her international visits to Middle Eastern franchise partners.
0:00 / 0:03exact quote · 3.1s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“The Gulf is the largest market outside the U.S. For Cinnabon.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Kat Cole
Kat Cole hid in Hooters bathroom stalls to eavesdrop on candid feedback
“When I worked for Hooters and I was running the training department, so I was a, I don't know, a twenty-four-year-old director of training. For the corporate office, and when I would lead these workshops for managers and for franchisees, whenever we would go o…”
Cole: Managers need confidential human reflection to process feedback data
“There is still an element of confidential reflection that's needed for a manager to process what they're seeing, even if you give them really great data.”
Kat Cole: You cannot AI your way out of mommy issues
“You know, something that a Marlowe or any of these companies that are breaking it down into its parts and getting feedback, at some point it requires a human touch, like a one-on-one.
You can't AI your way to like your issues with your mom.”
Kat Cole: Pairing Human Coaching with Data Is the Right Approach Long-Term
“That's what's interesting about
Marlowe are platforms like it where they're pairing together the human coaching element with the data-driven feedback, the process orientation, and that is scaring away some companies and it's scaring away some investors, but I …”
Cole: Providing coaching at all levels boosts internal promotions and retention
“Getting people coaches at all levels increases the likelihood that some of your talent moves up from within, and you don't have to go find it externally. And then the retention is higher, and the cultural knowledge is higher, and they're all, it shouldn't be e…”
Employee feedback frequency should scale directly with the rate of organizational change
“The less change, the less often you need to ask. The more change, the more often you need to ask. So if there's a lot of shit going on, it's a made my day difficult every day, and every day there's change. If it's, you know, a little more spread out, you can d…”