bots

“Use all the exact words that a human does, but the very knowledge that it's a bot will undermine any sort of relationship that you can build with it.”

“A bot might actually be the most efficient way to get to that point where, yeah, a community is literally all about the members, because the leadership, the facilitation, the introductions, the sourcing the right content, the moderation, all that can be done b…”

“If you compare a bot to a human being, I think a human being has way more biases than a bot.”

“And I think there's a lot more where actually bots are going to be much better at large scale community management than humans are.”

“Bots don't have trauma and humans connect around trauma. They connect around those shared experiences.”

“If a bot can help answer, you know, the top hundred most commonly asked questions, then that will lead your members to ask more specific, more nuanced questions, go into more detail, and that will lead to better conversations as well.”

“If someone chose to build a community and have the bot not tell people that it's a bot, I think that a community would still form, and we would never know.”