Spinks: AI bots will manage large communities much better than humans
David Spinks · The Power of Sabbaticals in the Age of AI: Embracing Change for Success · Mar 16, 2023 · at 15:19
CMX founder David Spinks explains why AI bots will outperform human community managers in large-scale community member matching and information retrieval.
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“And I think there's a lot more where actually bots are going to be much better at large scale community management than humans are.”
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More from David Spinks
Spinks: Knowing an entity is a bot undermines any human relationship
“Use all the exact words that a human does, but the very knowledge that it's a bot will undermine any sort of relationship that you can build with it.”
Spinks: Undisclosed AI Bots Could Successfully Form Communities Undetected
“If someone chose to build a community and have the bot not tell people that it's a bot, I think that a community would still form, and we would never know.”
Spinks: Writing undisclosed emails with ChatGPT leans toward synthetic representation
“Using chat GPT to write an email on your behalf, and not saying it is probably closer to the her end of the spectrum than the Google Maps end of the spectrum.”
Spinks: Using AI Writing Tools Is No More Unethical Than Ghostwriting
“So, you know, I don't think it's unethical any more than, I don't know, this dude is using a ghostwriter unethical.”
Spinks: ChatGPT writes better community moderation responses than I do
“I had ChatGPT respond to someone who made, like, a vulgar comment in the community, and it was really good. Like, it was maybe better than what I would have written to moderate a community when a member violates the rules and says something offensive.”
Spinks: People only realize the extent of burnout after completely stopping work
“Burnout is something that you aren't always totally aware of in the moment, or you might know that you're tired or you're exhausted but you don't really know the extent. That's the kind of thing that like, until you stop everything, like you put everything dow…”