Spinks: Using bots for FAQs pushes communities toward higher quality discussions
David Spinks · The Power of Sabbaticals in the Age of AI: Embracing Change for Success · Mar 16, 2023 · at 12:42
CMX founder David Spinks discusses how AI bots can automate repetitive community management workflows and improve member engagement.
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“If a bot can help answer, you know, the top hundred most commonly asked questions, then that will lead your members to ask more specific, more nuanced questions, go into more detail, and that will lead to better conversations as well.”
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More from David Spinks
Spinks: AI bots will manage large communities much better than humans
“And I think there's a lot more where actually bots are going to be much better at large scale community management than humans are.”
Spinks: Knowing an entity is a bot undermines any human relationship
“Use all the exact words that a human does, but the very knowledge that it's a bot will undermine any sort of relationship that you can build with it.”
Spinks: Undisclosed AI Bots Could Successfully Form Communities Undetected
“If someone chose to build a community and have the bot not tell people that it's a bot, I think that a community would still form, and we would never know.”
Spinks: Writing undisclosed emails with ChatGPT leans toward synthetic representation
“Using chat GPT to write an email on your behalf, and not saying it is probably closer to the her end of the spectrum than the Google Maps end of the spectrum.”
Spinks: Using AI Writing Tools Is No More Unethical Than Ghostwriting
“So, you know, I don't think it's unethical any more than, I don't know, this dude is using a ghostwriter unethical.”
Spinks: ChatGPT writes better community moderation responses than I do
“I had ChatGPT respond to someone who made, like, a vulgar comment in the community, and it was really good. Like, it was maybe better than what I would have written to moderate a community when a member violates the rules and says something offensive.”