Justin Vanderheide describes the organic customer growth of Swimgen, a swim report card software platform he founded and later sold.
Insight
Vanderheide: Founders Should Provide Granular Raw Data in Acquisition Listings
“Over explain everything in your listing. There's not going to be too much data available to people. So, you know, if you've got the exact, you know, monthly data points of visits, revenue, everything like they can break it out and look at it however they want.…”
Insight
Vanderheide: Selling Founders Should Accept Almost Every Buyer Call Request
“I'd say pretty well every request for a face-to-face call, and I wouldn't be too choosy unless you're overwhelmingly busy. You never know what's going to come out of that discussion face-to-face. I maybe only had one that was like really not productive and sho…”
Insight
Vanderheide: Never Hide Flaws; Share Raw Data Upfront in Due Diligence
“Don't try to, like, hide things, it'll, it'll come out in due diligence, so I'm just in that initial data dump, like I said, over-explain, just post all the raw data, even if you've got it, and they can look at it as is.”
Disclosure
Vanderheide Recreated Sunsetted Zendesk Apps for One Dollar Per Agent Monthly
“So I recreated a bunch of the apps that had been available for free nominal price of, you know, one dollar per support agent per month and managed to get those out really quick.”
Assertion Supported
Vanderheide: US-Canada Acquisitions Cannot Directly Transfer Stripe Accounts
“Because I was Canadian, getting acquired by American companies, we couldn't just transfer the Stripe account because it's, like, set as a Canadian entity type thing, so we had to actually, like, switch over Stripe keys and stuff, which wasn't as seamless, but …”
Insight
Vanderheide: Answering Early Buyer Questions Progressively Improves M&A Data Packages
“People had a lot of questions, but anytime you go digging and you answer their questions, you know, you just put that with all the other data and then for any future folks that come along, it's there. And so the data you have available for people, you know, ju…”