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churn

3 statements across 3 episodes · 2 bullish · 0 bearish · 3 people on the record · first statement May 16, 2022 by Greg Lazarus · across every show →

Everything said about churn, oldest first

May 16, 2022 positive
Insight
Lazarus: Customer churn is Polychrome's North Star for evaluating software acquisitions
“Churn. For sure. That's our North Star. We care so deeply about churn. And like, honestly, like, I know taking it back to you and micro acquired, like a lot of these companies are very small. And if you just, if you have a sticky product, the likelihood of bui…”
Greg Lazarus May 16, 2022 ▶ 23:53 Startup Acquisition Stories with Greg Lazarus - Managing Director at Polychrome Capital
May 23, 2022 positive
Insight
Jabbar: Churn matters more than growth when evaluating SaaS acquisitions
“The one that scares me and also excites me is churn. ... I don't say growth, it's churn, for sure.”
Akil Jabbar May 23, 2022 ▶ 12:38 Startup Acquisition Stories with Akeel Jabber - Investment Director at Horizen Capital
Jul 6, 2022
Insight
Drury: Evaluate customer tenure separately from churn due to seasonality
“And the reason I'm calling out tenure and churn differently Is because some apps are so cyclical and seasonal.”
Laura Lynn Drury Jul 6, 2022 ▶ 7:37 Startup Acquisition Stories with Lauralynn Drury - VP of Experience, StayTuned Digital
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