The Ledger
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Bhargava: Crescendo automates 50-70% of call centers, raising EBITDA margins to 40%
“Someone from GC went and joined full time, and we built out this software that automates 50 to 70% now of what a call center does. So after proving that out in a year and having 10 or so pilot clients, we gave them the money to actually go buy a call center. A…”
AI roll-ups double cash flow and hit 30% EBITDA in one year
“So we're already seeing in many of the case studies that if you look at the first couple of companies they acquired, even if they've only grown revenue, 20%, if they've kept the cost basis flat using AI, but then bringing up people to kind of do 20% more tasks…”
Bhargava: AI will transform low-margin services industries into software-like margins
“Our thesis somewhat is, well, these unsexy services industries that were breakeven or 15 to 20% EBITDA margins, net income, obviously much lower. They can look like software from a margin profile, because once you take out the repetitive tasks and you take out…”
Bhargava predicts multiple $100B AI-native compounders in public markets by 2035
“And so we think there'll be plenty of these hundred billion dollar AI native compounders in the public markets 10 years from now,”
Bhargava: Roughly 95% of Fortune 100 AI initiatives have failed to deliver
“We haven't seen a lot of people implement AI effectively to date, and we're generally in the view, along with that MIT study, that maybe 95% of these Fortune one hunters have tried, and they said it's kind of a waste, and it didn't really work, and it was jank…”
Bhargava: AI labor displacement will hit foreign outsourcing hubs hardest
“What we're seeing a lot of is you add AI technology to American companies. They're now much more efficient. They don't need to outsource a lot of these more repetitive tasks. So I think the area that will be hit the hardest is probably abroad in places like In…”
Bhargava: AI roll-ups can grow faster with higher margins than software
“In a 16 trillion dollar services industry, we could have companies growing faster than software companies and at higher margin than software companies. And so this pool of one trillion that VC has been fishing in has actually expanded now, maybe not to the ful…”
Bhargava: General Catalyst targets 30% to 70% automation for AI roll-ups
“So one thing we're careful about in the AI enable rollups is we target 30% automation at least, but we actually don't want more than 70% automation because if something is approaching 80, 90 or a hundred percent automation, then there's really not the people s…”
Bhargava: Some GC AI roll-ups will reach $100M EBITDA under two years
“Some of the companies in the rollup will hit a hundred million of EBITDA and they're like less than two years old.”
General Catalyst plans to hold in-house transformation companies long-term without IPOs
“We have a wealth management business that we've set up to help founders manage their money. That's another company we've built in house that we plan to hold for a very long time. And then finally, we have now an AI consulting business called Percepta that real…”
Bhargava: Seed Checks Deserve Equal Focus as $100M Checks for Ownership
“So a lot of people have the mentality of, oh, this is a hundred million dollar check. Let's spend all our time. This is more important than like a one million seed check. But the reality is normally your a hundred million check is buying you 10% of a company. …”
Bhargava: AI roll-up skepticism will vanish in a few years, like crypto
“I think we're kind of there in the AI roll-up right now, where You know, ourselves and ELOD and Thrive and a few others, AVC have embraced it, but I think most of the market is still pretty skeptical, you know, similar to kind of the crypto evolution and where…”
Bhargava: General Catalyst put ~$1.5B toward creation strategy in last fund cycle
“In our last fund cycle, we put up to work about a billion and a half on the creation strategy.”
Bhargava: GC funds acquisitions for about half of its AI incubations
“Or in about half the cases after incubating an applied AI company, we actually give them capital to go by their distribution, by their client list and the data that comes there.”
Bhargava: Titan MSP automates 38% of MSP workflows and acquired RFA
“Then went out, got six pilot clients, showed us they could automate 38% of what MSP does, which is an outsource IT services firm. And now they've bought RFA, which is a well-known MSP in New York.”
Fragmented service industries cap tech spend at 2% to 3% of revenue
“When they do buy tech products, they call it and they cap it at two or three percent of revenue.”
GC invests $100M to $150M across 3-4 rounds per AI roll-up platform
“So at GC, we've been investing between a hundred and a hundred fifty million in each of these projects, but over, you know, three or four rounds of funding. We like to lead at least the first two, and then we start bringing in other investors in the third or t…”
General Catalyst adds operating costs by hiring engineers and adopting LLMs
“Some of this AI technology, you add costs, right? So you can't go in, add debt, cut costs. We're actually going in and we're adding costs. We're saying hire engineers. We're subscribing to LLM based software. It's like we're going in and investing in adding co…”
General Catalyst created Percepta to execute enterprise AI implementation
“But at GC, we created a company called Percepta, one of our transformation companies that we want to hold for the long term. And they, you know, the thesis there is that maybe traditional consulting isn't really designed for a lot of the AI implementation piec…”
Bhargava: Pure software will beat roll-ups in verticals over 80% automatable
“We do think that software services will win out in areas that are, you know, more than 80% automatable Or it's easy to sell into your client base.”
Bhargava: Dwelly Is Doubling Acquired Property Managers' EBITDA Margins
“We invested two rounds in a company called Dwelly, which is out in London, which is rolling up property management and scaling really well, and also doubling the EBITDA margin of the property managers they're buying.”
GC Creation fund aims to IPO incubated companies in 7-10 years
“We on the creation side are incubating companies But ones that we would want to take public in seven to 10 years. So they're not necessarily companies we majority own or we would hold forever, but they're businesses we think really should exist that we're crea…”
Bhargava: GC identified 10 target industries where AI automates 20-30% of tasks
“So then we map those forms of automation against these 70 industries. And we came up with 10 where we thought we have really high conviction that at least 20 to 30% of tasks, again, not people, but tasks can be automated.”