Q Before you've had a customer come over to you, I would assume, what has been the worst travel story you've ever heard?
A It's actually my travel story. This is the travel story that started Navan. I was one of the first ones to start an offshore operation in Ukraine, in Odessa, Ukraine, and I went there, arrived there in the middle of the night, freezing cold. By the way, I hate the cold. Freezing cold. Came to the hotel because of some credit card issue, ah, the hotel canceled my reservation, and they told me to go down the street and find a new hotel. The travel agency didn't pick up, the software didn't work. I walked with my luggage, like, down the street, one, one hotel after the other, until I found something, but this was by far my worst travel experience, and really what inspired me to start the company.
AI assessment note: “It's actually my travel story. This is the travel story that started Navan.”