The Ledger

Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.

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why aren't all 13 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable

Opinion
Lopez: SEM and SEO only work today for high-value products
“And the SEM SEO game is like become so expensive to make it, unless you have a really high value product and you can spend the amount of money.”
Robert Lopez Aug 15, 2023 ▶ 8:02 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Disclosure
Lopez: Justworks pays tenured sales reps a percentage of their customer book
“And so we implemented these mechanisms where as a wrap, you can, after certain tenure thresholds, you can start making a percentage on your book, net of expansion, net of turn.”
Robert Lopez Aug 15, 2023 ▶ 16:20 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Startups do not need sales hires with prior software experience
“Sometimes when I see companies like, oh, we need software experience. It's like, you don't need software experience. You need somebody that, like, has the ambition and the drive and the will, and like, you can train. It's your responsibility as a VP of sales t…”
Robert Lopez Aug 15, 2023 ▶ 27:25 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Very few software products can succeed on PLG alone
“Cause everyone talks about product-led growth, sales-led growth. Like, I believe like you gotta have a marriage between the two, like very few products can exceptionally execute. Like PLG well, but like if you have the two that are married, like some buyers, l…”
Robert Lopez Aug 15, 2023 ▶ 44:01 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Direct executive outreach to candidates carries far more weight than recruiters
“The power it holds when like a founder, a CO, CO, RCRO, like reaches out directly to a candidate just holds so much more weight.”
Robert Lopez Aug 15, 2023 ▶ 3:24 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Channel strategy requires a multi-year investment to see returns
“The challenge of channel is it takes a really long time to pay off. And so it's like a multi-year investment and, but it's just something that's like tough to see the return early on.”
Robert Lopez Aug 15, 2023 ▶ 6:47 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Disclosure
Lopez: Hired sales ops specialist as fourth team member
“I hired my first three reps and like the fourth hire I made was a sales ops person.”
Robert Lopez Aug 15, 2023 ▶ 11:48 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: The best RevOps hires are analytical former sales reps
“Some of the best folks are people who maybe sat in a seat and they were a rep. Right. But they have an analytical mind and like maybe they, you know, studied economics or math or something like that.”
Robert Lopez Aug 15, 2023 ▶ 13:44 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Push back on fictitious rep-driven models from first-time CFOs
“It's like the fictitious rep driven financial model that first time CFO like builds. I was like, oh, if you hire 50 reps, like you're gonna be good. And that's where you need to push back. Right. And it's like, how do you build like a bottoms up driven model, …”
Robert Lopez Aug 15, 2023 ▶ 19:50 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Disclosure
Lopez: Justworks expanded geographically only after achieving market-level profitability
“And then we would start looking at geo and we would have these like markets that once they became profitable, Then we would go to our next market, right? And so we would look at it at a market by market profitability level, and that's how we would double down.”
Robert Lopez Aug 15, 2023 ▶ 36:24 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Sales pipeline stages must be binary customer actions, not rep opinions
“I think that, I mean, one of the things that I think a lot of companies fail at is like, they have their, like, they build their stages and their stages are kind of like rep dependent. So it's like, oh, like a rep says, oh, I'm interested the next stage. It's …”
Robert Lopez Aug 15, 2023 ▶ 46:57 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Insight
Lopez: Early customer logos must be recognizable brands respected by ICPs
“Yeah, but I think it's like specifically logos that your ICP knows and respects, right? Because like, oh, if they're using this product, then like, oh, it's pretty good. There's like those proof points where it's not just some company that nobody knows and lik…”
Robert Lopez Aug 15, 2023 ▶ 37:24 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
Assertion Not checkable as stated
Lopez: Customer referral leads convert at a 50% to 60% rate
“Referrals for us close at 50, 60% close rate”
Robert Lopez Aug 15, 2023 ▶ 55:47 10 Things Top CROs Wish They Knew Early in Our Careers with CRO Justworks
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